Frequently Asked Questions
What can I expect for my first session?
When you call and make an appointment with one of the Psychologists at City Psychology, you will receive a welcome pack sent through to you via email prior to your first appointment. This welcome pack includes a letter explaining about our clinic, our cancellation policies and location, as well as a consent form.
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During the first session, the Psychologist will gain sufficient information of your concerns about you or your child's background history. This may include but is not limited to; developmental, behavioural, social and emotional history and any scales or tests that the Psychologist deems appropriate. This is essential for the Psychologist to ensure effective sessions with their client.
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Whilst working with you, your Psychologist will provide you with feedback, recommendations, and plan with you the necessary steps to address the concerns shared. During this process, your Psychologist will aim to be attentive, knowledgeable, and work with you in a collaborative and respectful manner.
Do I need a referral to see a psychologist?
No you do not need a referral from your doctor to see any of our Psychologists.
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The only reason you would need a referral would be to obtain a Mental Health Care Plan. This assists with receiving a Medicare rebate.
What is a psychologist?
A Psychologist is a professional trained in the science of how people think, feel, behave and learn.
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In Australia, psychology is a regulated profession. This means that Psychologists must be registered with the Psychology Board of Australia (PsyBA) and listed with the Australian Health Practitioner Regulation Agency (AHPRA).
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Registered Psychologists are required to have a minimum of four years of university training and a minimum of two years of supervised experience. Psychologists must engage in ongoing education to keep their skills and knowledge up to date and must adhere to certain strict standards.
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The work Psychologists do is incredibly varied and the list is endless. In fact, wherever there are people, a Psychologist can usually bring their expertise so that outcomes are improved. Broadly speaking, most Psychologists provide assessment and therapy to clients.
I have never seen a psychologist before and am slightly nervous, should I be?
We understand that some people might feel nervous coming to see a Psychologist. But there is nothing to worry about. Our Psychologists are here for you and here to hear your concerns. They put you first and make sure that you are comfortable and safe.
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This means that for you to feel comfortable talking about private and revealing information, you need a safe place to talk about anything you would like, without fear of that information leaving the room. They take your privacy and confidentiality very seriously.
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Laws are in place to protect your privacy. All information are kept on file and can only be seen by your Psychologist. No information is shared to anyone, including friends, family and other specialists without your written consent.
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However, there are some specific situations in which Psychologists can share information without the client's written consent due to protecting the client and the public's safety. These situations being that the client discusses plans to attempt suicide or harm another person, reports of ongoing domestic violence, abuse or neglect of children, the elderly or people with disabilities, and court orders.
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Please remember that Psychologists are here to help you feel better and help you through tough times. Psychologists are like doctors, except normally more friendlier with nicer rooms and comfier seats and couches.
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If you feel worried about speaking to a Psychologist alone, you are more than welcome to bring a family member along or partner if that makes you feel more comfortable. Also, remember that you do not have to say anything you may not want to say.
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Seeking help is not a big deal, sometimes you might just need someone to talk to and someone who will listen. Seeing a Psychologist is very helpful.